Privacy

Last updated 31 October 2026

What we collect

When you email us, we receive your name, email address and whatever you include in the message. When you become a customer, we also keep your business details, delivery address and the records of what we supplied.

This website does not use cookies, analytics, advertising trackers or third-party scripts. Our web server keeps standard access logs (IP address, date and time, page requested and browser type) for up to 14 days, for security and troubleshooting, and then deletes them.

How we use it

• To reply to your enquiry and prepare quotes.
• To order, deliver, install and support what you buy.
• To issue tax invoices and keep business records, which Australian tax law requires us to keep for five years.

Who we share it with

We do not sell or rent personal information. We share it only where needed to complete your job, for example with a distributor or courier delivering your order, or when the law requires it.

Your choices

You can ask to see or correct the information we hold about you, or ask us to delete anything we are not required to keep, by emailing oliver.feng@chillstar.org.